Customer Feedback

Please use this form if you have been visited by East Midlands DEA and would like to assist us by providing feedback on the visit.

Alternatively you can download and print out this feedback form. Please post it to the address on the form.

Your Information

Please note, all fields are required

Name

Date visited

Visited by

EPC number

Address

Your feedback

1. How do you rate the pre-visit contact and information?

2. How prompt was the DEA who performed the assessment?

3. How well did you understand the procedure before the inspection commenced?

4. Please rate the attitude and demeanour of the DEA.

5. Did the DEA explain the purpose of the assessment well enough?

6. Did the inspection take a reasonable length of time? (approximately 50 � 70 minutes)

7. Were you better informed about EPCs after the visit?

8. Did the EPC arrive within a reasonable time? (Less than 1 week)

9. How happy were you with the Energy Efficiency Rating and Environmental Impact Rating applied to your property?

10. Please rate your whole experience objectively. (Disregarding the cost and whether or not you agree with the process)

Additional comments

You can call us on 01476 402044 or 07887 684898, or alternatively you can email us:
enquiries@eastmidlandsdea.co.uk

Postal address:

East Midlands DEA
16 North Parade
Grantham
Lincolnshire
NG31 8AN

If you contact us your details will be used only to respond to your query and will never be sold, exchanged or given to a third party for any reason.